Refund Policy

2. Digital Service Fees

F8 Funds program purchases provide access to a digital simulated evaluation service, account setup, platform connection, dashboard access, operational support, technology, and account review processes. Fees are charged for service access and are not held as refundable trading deposits.

• Purchases are not investments, deposits, or client funds under management.
• Program access fees do not represent a live trading balance available for withdrawal.
• Service access may begin shortly after successful payment or account creation.
• Once digital access is provided, the service has started and refund eligibility becomes limited.

3. Cases Where Refunds May Be Considered

F8 Funds may consider a refund request in the following situations, subject to review and verification:

• Duplicate payment: you were charged twice for the same order due to a checkout or payment error.
• Incorrect charge: the amount charged was materially different from the displayed checkout price.
• No account delivery: payment was completed, but F8 Funds failed to provide account access and could not resolve the issue after support review.
• Payment captured but order failed: funds were taken by the payment provider, but the WooCommerce order did not complete or could not be manually reconciled.
• Mandatory legal right: a refund is required under applicable consumer law and cannot be waived.
• Pre-access cancellation: a request is submitted before any account access, login credential, dashboard access, trading account, or service usage is delivered.

4. Non-Refundable Cases

Refunds will generally not be approved in the following cases:

• You changed your mind after purchase.
• You selected the wrong program, account size, or program type and account access has already been issued.
• You did not complete a program, breached drawdown limits, violated rules, or did not meet program requirements.
• You placed trades, accessed the dashboard, used the account, requested review, or otherwise consumed the service.
• You misunderstood the rules, payout cycle, profit split, trading restrictions, news policy, or drawdown calculation after checkout.
• You experienced trading losses, emotional trading pressure, overtrading, or strategy failure.
• You used a discount code and later found a better promotion.
• You requested retroactive application of a coupon after checkout.
• You provided false, incomplete, or inconsistent information during checkout, verification, payout review, or support.
• Your account was suspended or terminated for prohibited conduct, fraud, account sharing, payment abuse, or breach of F8 Funds terms.

5. Technical Issues and Account Access Problems

Technical issues do not automatically qualify for a refund. If you experience an access issue, login problem, account delivery delay, dashboard error, or order processing issue, you must contact F8 Funds support so the issue can be reviewed and resolved.

• F8 Funds may re-send account details, reconnect dashboard access, correct order status, or manually review the order.
• Refunds may be considered only if F8 Funds cannot provide the purchased access after reasonable support review.
• User-side issues such as incorrect email, spam filters, device problems, browser problems, local internet issues, or failure to follow setup instructions are not automatic refund grounds.

6. Promotions, Discount Codes, and Trader Advantages

Promotions, coupon codes, affiliate discounts, and launch offers are subject to availability, expiry dates, program restrictions, and F8 Funds approval.

• Discounts must be applied during checkout and generally cannot be applied retroactively after payment.
• If a coupon code fails, you should contact support before completing checkout.
• F8 Funds may cancel or adjust promotions where technical errors, abuse, duplicate orders, self-referrals, chargebacks, or fraud are detected.
• Promotional purchases may have additional refund restrictions shown at checkout or in campaign terms.

7. Crypto Payments and Alternative Payment Methods

If crypto or alternative payment methods are supported, refunds may be subject to additional limits, processing times, network fees, exchange-rate movement, payment processor rules, and manual review.

• Blockchain network fees, gas fees, miner fees, exchange fees, and payment processor fees may not be refundable.
• Refunds may be issued in the original payment currency, stablecoin, fiat equivalent, or another method approved by F8 Funds and the payment provider.
• F8 Funds is not responsible for wallet errors, incorrect wallet addresses, unsupported networks, or third-party payment delays caused by the user or payment processor.

8. Chargebacks and Payment Disputes

If you initiate a chargeback, dispute, reversal, or payment claim without first contacting F8 Funds support, your account access may be suspended while the issue is investigated.

• Chargebacks may result in account suspension, payout hold, cancellation of program access, affiliate commission reversal, and restriction from future purchases.
• F8 Funds may submit order records, checkout logs, account delivery proof, dashboard access records, support messages, IP logs, and service usage evidence to the payment provider.
• If a chargeback is resolved in favor of F8 Funds, the account may remain suspended until any outstanding fees, penalties, or costs are resolved.

9. How to Request a Refund

To request a refund review, contact F8 Funds support and include enough information for us to identify your order and account.

10. Refund Review and Processing Time

Refund requests are reviewed case by case. F8 Funds aims to review complete refund requests within a reasonable support timeframe, but complex payment, technical, fraud, or compliance issues may take longer.

• Approved refunds are generally returned to the original payment method where possible.
• Payment provider processing times may vary and are outside F8 Funds’ full control.
• Gateway fees, blockchain fees, currency conversion fees, bank fees, or third-party processing charges may not be returned unless required by law or supported by the provider.
• Submitting a refund request does not guarantee approval.

11. Legal Rights and Policy Changes

Nothing in this policy is intended to limit any mandatory consumer rights that cannot legally be excluded. If applicable law gives you a non-waivable right to cancel or receive a refund, F8 Funds will review your request according to that law.

F8 Funds may update this Refund Policy from time to time. Updated versions will be posted on this page with a revised “Last updated” date. Continued use of the website or services after an update means you accept the updated policy.

12. Contact

For refund questions, duplicate payments, failed checkout, or access delivery issues, contact F8 Funds support before opening a payment dispute.